Congratulations to CopperStone Assisted Living & Memory Care on their WALA Diamond Accreditation

CopperStone Assisted Living & Memory Care Earns Diamond Accreditation Through Culture of Quality

CopperStone Assisted Living & Memory Care in Neenah, Wisconsin, has achieved Diamond Accreditation, demonstrating its commitment to quality improvement, resident-centered care, and continuous organizational excellence.

Family-owned and operated since opening in 2021, CopperStone serves residents across a wide range of care needs through its 41 assisted living apartments and 20-unit secured memory care neighborhood. The organization has focused on creating a quality program that promotes resident safety, dignity, independence, and quality of life while fostering engagement among staff and leadership.

Building a Strong Foundation for Quality

CopperStone’s accreditation journey began with the development of a comprehensive quality improvement program. The community’s leadership team established a structured quality committee, implemented policies and procedures to guide quality initiatives, and created systems for identifying, prioritizing, and addressing opportunities for improvement. During the accreditation evaluation, the community demonstrated consistent use of quality improvement methodologies and used data-driven decision-making to ensure strong regulatory compliance.

The community’s commitment to addressing areas of concern proactively has also contributed to a reduction in state complaints and strengthened resident and employee satisfaction.

Using Data to Improve Resident Outcomes

A key factor in CopperStone’s success was its ability to translate data into meaningful improvements for residents. Their leadership team routinely reviews incident reports, medication management trends, service response times, resident satisfaction surveys, and other performance indicators to identify opportunities for improvement.

One notable example involved the analysis of fall trends. After identifying an increase in falls during a specific evening timeframe, the clinical team implemented an additional caregiver during those hours. The result was a 30 percent reduction in falls within the first month of implementation, demonstrating how targeted interventions can improve safety while preserving resident independence.

The community also demonstrated a proactive approach to addressing resident urinary tract infections through detailed data collection, analysis, and intervention planning. This team focused on trend and data analysis to effectively support resident health outcomes.

A Resident-Centered Approach

Throughout the accreditation process, CopperStone consistently demonstrated its commitment to person-centered care. Residents are actively involved in care planning and decision-making, with individual preferences regarding daily routines, dining, activities, and support services incorporated into care plans and regularly reviewed. Resident feedback is gathered through surveys, council meetings, and ongoing communication with residents and families to ensure services remain aligned with resident goals and expectations.

All of the quality improvement projects presented by the community during the accreditation process were resident-focused and clearly demonstrated positive impacts on quality of life and quality of care outcomes.

Engaging Leadership and Staff

CopperStone’s leadership team encourages collaboration among departments and actively involves staff in identifying challenges, conducting root-cause analyses, and developing solutions. Open communication, staff feedback, and ongoing education are central components of the community’s quality program.

Achieving Diamond Accreditation

The community successfully demonstrated completed and ongoing quality improvement projects, effective data analysis processes, and a clear commitment to improving resident outcomes. CopperStone met or exceeded all Diamond Accreditation Program standards and had a remarkable commitment to team collaboration, creative problem solving, and dedication to person-centered care.

CopperStone’s achievement serves as an outstanding example of how a strong quality improvement culture can positively impact residents, families, staff, and the broader assisted living community. Through leadership engagement, resident-centered practices, and data-driven decision-making, CopperStone has established itself as a model of excellence in assisted living and memory care.