Willowick Assisted Living Earns WALA Diamond Accreditation

Willowick Assisted Living Earns WALA Diamond Accreditation

WALA is proud to congratulate Willowick Assisted Living on earning Diamond Accreditation, recognizing the organization’s strong commitment to quality improvement, person-centered care and positive outcomes for residents.

  Willowick’s approach to quality is guided by the three pillars of   the WALA Diamond Program: Resident, Leadership and   Community Workforce. The organization uses weekly quality   assurance meetings, regular audits and feedback from residents,   families and employees to identify priorities and strengthen its   services.

 Willowick demonstrated its commitment to residents through several notable practices, including quarterly care conferences that bring residents, families, care teams and service providers together. These meetings support clear communication, more accurate care plans and services tailored to each resident’s changing needs and preferences.

The organization also invests in its workforce through ongoing training, tuition reimbursement, hands-on competency development and opportunities for employees to provide feedback. Regular staff meetings, leadership rounding and employee surveys help team members remain connected and involved in organizational improvement.

Diamond Accreditation reflects more than the completion of a program. It represents an ongoing commitment to evaluating performance, responding to feedback and creating meaningful improvements for residents, employees and the broader community.

Please join WALA in congratulating the Willowick Assisted Living team on this outstanding achievement!