Training and Implementation Specialist

Posted By: Autumn Kniseley The WALA Career Center ,

Healthcare software leader Extended Care Pro ( is expanding and looking for an energetic, self-driven Training and Implementation Specialist to join our team. In business for over 15 years, our software is used in over 2,000 assisted living communities worldwide to provide better care for seniors. We are located in East Troy, Wisconsin, just outside of Milwaukee

Role and Responsibilities

  • Assisted new customers in implementing ECP and understanding how our software can help them solve their clinical, operational and business needs.
  • Serve the customers by providing product and service information over the phone and via remote connection; resolving product and service problems.
  • Answer product and service questions; suggest examples and ideas of set-up, provide further information about the software and possible use.
  • Maintain customer records by updating account information.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related tasks and results as needed.

Skills and Qualifications:

  • Bachelor's Degree
  • Experience working as an assisted living or IDD operator in a leadership position such as a director, administrator, or chief nurse
  • Experience working with ECP or another provider of assisted living software
  • Amazing written and verbal communication and problem-solving skills
  • A love for working with people to help them solve real-world problems


  • Competitive base salary and commission program
  • 401(k) with match
  • Medical, Dental, Vision, and life insurance
  • Flexible Dress Code
  • On-site gym, snacks, and drinks available throughout the day 

Equal Employment Opportunity

  • ECP is an equal opportunity employer and welcomes applications from all qualified applicants. We do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please apply at the following link: