Director of Health Services - River Falls, WI

Posted By: Stacy Femling The WALA Career Center,

Ebenezer                                              Managerial Position

POSITION DESCRIPTION                            

Position Title:  Director of Health Services

 

Status:   (   ) Non-exempt

               ( X ) Exempt

Entity/Department Name: Assisted Living

 

Date: June 2017

Position Summary:  This position is responsible for providing leadership in all aspects of the provision of nursing services while ensuring regulatory compliance and service excellence. This position is ultimately responsible for 24/7 oversight of nursing operations and care.

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Major Responsibilities (describe major functions, activities or areas for which position is responsible).

Skills, Knowledge and Abilities required for this position

  1.     

Oversees Resident Centered Care:

·      Ensures the development of RN assessments and the implantation of individual resident care plan/service agreements that attain or maintain the highest level of physical, mental, and psycho social well-being of the resident.   Ensures that care planning incorporates Honoring Choices (POLST) and Resident Bill of Rights.

·      Ensures appropriate resident/family participation and education in the care planning/service agreement processes.  Sees that this is properly documented. 

Thorough knowledge of

nursing principles and needs of AL populations

 

 

 

  2.     

Ensures Clinical Compliance:

·        Effectively plans, organizes, directs and implements comprehensive health care program.  This includes, but is not limited to, staff placement consistent with scope of practice, medication administration program, resident safety, and staff development.

·        Collaborates with Ebenezer administration to develop nursing policies and procedures that reflect current clinical practice, professional standards and Ebenezer’s philosophy of care.

·        Evaluates and modifies goals, objectives, and organizational structure of the health services department to continually provide health care services consistent with best practices.

·        Oversees site compliance with all applicable regulations including, but not limited to, MN Board of Nursing, Minnesota State Home Care Licensure, HIPAA, OSHA, CLIA, & Medicaid.

·        Advises administration in matters related to nursing services and environmental safety enlisting compliance specialists as appropriate.

·        Develops and participates in the implementation of a process that collects and analyzes health services data, identifies trends, institutes actions to resolve problems promptly, and evaluates effectiveness of these actions.

Through knowledge of all local, state and federal regulations pertinent to AL

 

Solid analytical and critical thinking skills

 

High level problem solving skills

 

Thorough knowledge of

nursing principles and needs of AL populations

 

High level written and verbal communication skills

  3.     

Manages nursing department budget:

·        Participates in budget development and monitors budget compliance.

·        Prepares financial/statistic reports as requested.

Knowledge of funding mechanisms

Solid budget and financial management skills

  4.     

Provides leadership and general oversight of the nursing department:

  • Develops goals with nursing staff and holds them accountable to their job responsibilities.

·        Provides on-going support to and encourages professional development of leadership team.

·        Establishes and monitors an effective staffing model and ensures efficient use of staffing resources. 

·        Oversees delivery of all services provided by care providers and ensures staff compliance with all pertinent regulations and Ebenezer policies and procedures.

·        Establishes on-going training programs for nursing staff consistent with applicable local, state and federal regulations.

  • Monitors employee satisfaction and leads the development of appropriate employee engagement strategies.

·        Ensures 24 hour availability of RN on-call. 

·        Performs essential functions of any health care team member if required.

 

Thorough knowledge of regulatory and nursing care components of Assisted Living

 

High level interpersonal and communication skills

 

Strong performance management skills

 

High level problem solving skills

 

Ability to consistently demonstrate Ebenezer’s values of Dignity, Integrity, Service and Compassion

  5.     

Leads and/or Performs Coordination of Resident Care:

·        Ensures availability of adequate tools to support implementation of resident care plan.  This includes supplies such as medications and durable medical equipment.

·        Encourages collaboration with community resources to meet full complement of resident identified needs.

·        Ensures accurate and timely communication of resident care plan needs with all internal departments such as dietary, billing, etc.

·        Ensures collaboration among resident, family, physicians, consultants, community agencies, and institutions to facilitate safe transfer of care as needed.

·        Ensures that assessments are consistently completed in a timely manner and that MD orders are updated to validate care plans.

Thorough knowledge of nursing care practices and resident needs in an AL environment

 

High level interpersonal and communication skills

 

High level problem solving skills

  6.     

Supports a marketing plan aimed at full occupancy:

·        Strives to create a culture of services excellence through role-modeling, training and coaching nursing staff in the principles and practices of customer service.

·        Collaborates with Ebenezer marketing team and assists with marketing and outreach initiatives.  This may involve visits to referrals sources, public speaking, and individual resident/family consultations.

·        Collaborates with the management team to develop and maintain a system for soliciting customer feedback and following up on concerns and suggestions.

 

Understanding of basic marketing concepts and strategies

 

Commitment to service excellence

 

Ability to think creatively and work collaboratively with marketing staff

 

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Universal Responsibilities for all Managerial Positions

  1.     

Customer Focus: Actions and initiatives center around internal/external customer needs and expectations.

  2.     

Mission & Values:  Communicates the mission to staff.  Actions and decisions are consistent with Ebenezer’s values.

  3.     

Staff Development : Recognizes and respects individual differences.  Assists employees in capitalizing on their strengths and improving on weaknesses.  Provides on-going performance feedback.  Promotes and supports training and development.

  4.     

Performance Management: Develops and communicates clear performance expectations to staff.  Provides guidance and support appropriately.  Addresses performance problems promptly and effectively.

  5.     

Employee Engagement: Treats all employees with dignity and respect.  Fosters an environment where employees feel connected and respected.  Encourages open, honest dialog. Handles conflict effectively.

  6.     

Quality Improvement: Strives to develop and maintain effective and efficient work processes.  Looks for opportunities and takes action to initiate improvements.

  7.     

Communication: Communicates in a clear and concise manner.  Produces accurate and timely reports as required. 

  8.     

Wellness:  Creates and maintains an environment of wellness by promoting safety, health and infection control practices.

  9.     

Professional Development:  Maintains current knowledge of developments and trends in field.  Develops new skills and competencies as required to be effective in role.

 10.   

Financial Stewardship: Practices wise stewardship of company resources.

 

Minimum Qualifications required to fulfill position responsibilities

Education:  Identify below the approximate level of education needed to perform this job.

 

Required

Preferred

Less than high school/No Formal Education Required

 

 

High school Diploma/GED

 

 

Vocational/Technical Training or Associate Degree

       X

 

Nursing Assistant Course

 

 

Bachelor's Degree: List -

 

         X

Advanced Degree: List -

 

 

Other License/Certification/Registration: List - 

- RN Licensure/Registered with the MN Board of Nursing

- Current Basic Life Support (BLS) for Health Care Provider from American Heart Association (AHA) or American Red Cross; accepted certifications as follows -AHA: BLS for Healthcare Providers (CPR & AED) Program or BLS Provider - BLS Instructor.  

American Red Cross: CPR/AED for Professional Rescuers and/or Healthcare Providers, Life Guarding First Aid/CPR/AED

 

       

       X

       X

        

 

 

 

ExperienceIdentify below the approximate level of experience needed to perform this job.

 

Required

Preferred

None to 1 Year

 

 

One to Three Years

 

 

Three to Five Years

       X

 

Five to Ten Years

 

 

At least Ten years

 

 

 

 

 

Additional requirements: List position requirements not described above (e.g., computer hardware/software, other office equipment, laboratory equipment, prior supervisor experience, etc.)

 

Required

Preferred

Proficiency in basic Microsoft applications

      X

 

 

 

 

 

 

 

 

Job Title(s) to which this position reports:  Executive Director

Job title(s) that directly report to this position: Nursing staff

Special Considerations (unique elements of this position, if any):

 

 

Physical and Mental Demands (The Americans with Disabilities Act requires employers to make reasonable accommodations for a person with a disability.  This information is needed to assist Ebenezer in meeting these obligations.)

PHYSICAL DEMANDS:

                        (frequency based on an  8 hour shift)

Occasionally

1-2.5 hr

Frequently

2.5-6 hr

Continuously

6-8 hr

STANDING

X

 

 

WALKING

 

X

 

SITTING

X

 

 

REACHING ABOVE SHOULDERS

X

 

 

rEACHING WAIST LEVEL

X

 

 

REACHING BELOW KNEE

X

 

 

CLIMBING

X

 

 

LIFTING ABOVE SHOULDER         20          Max # Lbs.

X

 

 

LIFTING WAIST LEVEL          20         mAX # LBS.

X

 

 

lifting below knee         20          max # lbs.

X

 

 

CARRY above shoulder

 

 

 

carry waist level

X

 

 

carry below knee

 

 

 

WRITING

X

 

 

PUSHING

 

 

 

HEARING

 

 

X

SQUAT/KNEELING

 

 

 

REPETITIVE ACTIONS

 

 

 

KEYBOARDING

X

 

 

DRIVING

X

 

 

SPEAKING

 

X

 

seeing/visual

 

 

X

PHYSICAL ENVIRONMENT

 

Noise

 

Fumes/Gases

 

Chemicals

 

Heat/Cold

 

Human Tissue/Fluids

 

Biohazard Materials

 

Infectious Disease

 

Animal Tissue/Fluids

 

Dirt

 

Moving Machinery

 

Radiation

 

Lasers

 

Vibration

 

Wet/Humid Environment

X

Work Inside

 

Work Outside

X

telephone usage

 

 

MENTAL DEMANDS

X

Reading - English

X

Frequent Interuptions

X

Mult Concurrent Tasks

X

Write - English

X

Detailed Work

     X

Frequent Deadlines

X

Irreg Wk Schedule

X

Math Aptitude

X

Organizational Skills

X

Supervisory Skills

X

Decision Making Skills

X

Ability to Wk w/Others

X

Freq. People Contact

X

Concentration req

X

Ability  to Wk Independ

SPECIAL CONSIDERATIONS: