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Back to: WALA Home > Industry Insider

ADMINISTRATORS AND MANAGEMENT INTENSIVE

January 23 & 24, 2002
Hilton Garden Inn - Appleton/Kimberly
Appleton/Kimberly, Wisconsin
Registration Form (PDF)

This program will help you learn, from industry experts, the tools to lead your team effectively, from assisted living basics to specific departmental needs. Brought back for a THIRD time due to the incredible response of past attendees, this interactive seminar is one you can not afford to miss!

In January 2000 as well as January 2001, WALA was pleased to present the Administrators and Management Intensive to a sold out group of attendees. In 2002, we have strengthened the agenda and added additional information. Don't miss this opportunity to take part in this popular program.

This is not your typical presentation! This course is unlike any you have ever taken. The fun, interactive debate style format will open your mind to new techniques. WALA's two-day seminar is designed to provide a useful overview of the many-faceted responsibilities of the Assisted Living Administrator. Training modules include: Accounting and Financial Management, Staffing and Professional Development, Management, Marketing, and more.

The Administrators and Management Intensive will provide skills needed to operate a successful assisted living community. This Program will help you learn, from industry experts, the tools to lead your team effectively, from the assisted living basics to specific departmental needs.

In the world of Assisted Living, well-trained employees are vital to the success and well-being of an assisted living community! Designed for the entry-level Administrator as well as the experienced veteran this course will provide the tools necessary to manage the diverse needs encountered daily. Developed from the ALFA University Training System, this overview provides leadership skills which will be utilized while working with employees, residents, and within the community.

The team of Mari Jo Grace, CPM(r) and Susan Persch will enlighten, delight and challenge you. Their high-energy approach to learning will make sure you stay focused and have practical take-home tactics.

The team of nationally recognized presenters includes:

• Mari Jo Grace, CPM(r)of Grace Management in Minneapolis, MN
  
  Ms. Grace is a Certified Property Manager and a Georgia and Minnesota Real Estate Broker. She currently develops, markets and operates full-service retirement communities, multifamily properties, and commercial properties in eleven states. Ms. Grace also applies her 18 years of experience in senior housing towards consulting and assisting developers of new communities and performing third party reviews of existing communities.
  
  
• Susan Persch of Alterra in Milwaukee, WI
  
  During 25 years in healthcare, Susan has focused on the escalating needs of the escalating numbers of America's seniors. With Alterra she has participated in the growth of options for care, legislative changes and purpose-built design. As Assistant Divisional Vice President for Alterra, she works with a great team of 80 residences ranging in size from 15 to 80 in WI, MN and MI. Alterra serves seniors in 450 residences across the country. Educated as a Physical Therapist, with both practice and management experience, Susan then added an MBA. She teaches at Marquette University and is an active member of her parish. She knows our ideas today need a continuous blend of both head and heart to continue to Change the Way America Ages.

Location: Hilton Garden Inn - Appleton/Kimberly
The Hilton Garden Inn is located at 720 Eisenhower Drive in Kimberly, WI. Directions will be sent with the confirmation letters in early January. There is free parking at the hotel.

Hotel: Accommodations can be made at the Hilton Garden Inn, for $69 single/double per night. To reserve a room at this rate, call 920/730-1900 by January 2nd, 2002 (be sure to mention WALA).

AGENDA

WEDNESDAY, JANUARY 23, 2002

Time Title
8:00 - 8:30 Registration and Refreshments
8:30 SHARP Welcome
8:40 - 9:00 Course Objectives
Module One: Assisted Living Basics
9:00 - 9:30 Key Principles and Residents' Rights
9:30 - 10:30 Regulations and Resident Monitoring
Module Two: Accounting and Financial Management
10:30 - 11:00 Building Blocks of Accounting
11:00 - 11:15 BREAK
11:15 - 11:30 The General Ledger and The Revenue Cycle
11:30 - 12:30 Legal and Regulatory Constraints and Challenges
12:30 - 1:30 LUNCH
Module Three: Staffing and Professional Development
1:30 - 2:30 The Administrator's Role in HR: Creating an Effective Recruitment Plan
2:30 - 3:00 Training for Knowledge, Skill and Retention
3:00 - 3:15 BREAK
Module Four: Marketing
3:15 - 4:00 Managing Your Marketing Team
Module Five: Physical Plant
4:00 - 4:30 Maintaining Your Physical Plant
4:30 - 4:45 Housekeeping and Laundry
4:45 - 5:00 Dining and Food Services

THURSDAY, JANUARY 24, 2002

Time Title
8:00 - 8:30 Registration and Refreshments
8:30 SHARP Welcome and Course Objectives Module Six: The Residents
8:45 - 10:15 Needs Assessment and Service Plan
10:15 - 10:30 BREAK
10:30 - 11:00 Shared Risk
11:00 - 11:30 Community Resources (Includes home health, therapy services, hospice)
11:30 - 12:15 Volunteers
12:15 - 1:15 LUNCH
1:15 - 2:00 Therapeutic Programming (Includes psycho-social needs)
2:00 - 3:00 Creating an Alzheimer's Program
3:00 - 3:15 BREAK
3:15 - 3:45 Quality Assurance for Residents and Your Residence Module Seven: You and Your Staff
3:45 - 4:15 Preventing Burnout by Energizing and Rewarding Staff
4:15 - 4:45 Managing the Stress of Being an Administrator
4:45 - 5:00 Take Home Points and Next Steps

****************

Hear What Past Attendees Have to Say. . .

* "I have attended many conferences and I found this program very professionally organized with the selection of materials and the methods of instruction." Betsy Maier, General Manager.

* "This course is very informative, containing information that is utilized on a daily basis in the Director's role. When presented by effective and energizing professionals, the course is effective, enlightening, and useful." Karen Munday, Director.

* "This course still taught me new things even though I've been an administrator for over four years!" Sharon Mayfield, Administrator.

* "It was all good information, a lot of reinforcement for what we try to do everyday." Jamie Applegate, Director.

Registration Form (PDF)

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